Astro Machine AstroJet M1 Guía para resolver problemas descargar pdf (Pagina 52)

SECTION 5

TROUBLESHOOTING

48

The Printer

CONDITION

PROBLEM

SOLUTION

Extra lines; losing data

Database problem.

Check data in database

program.

Improper output (address

information out of order,

misfeeding, etc.)

Wrong interface settings.

Static electricity.

Dirty Media Sensor.

Check software or database

on PC.

Close the software, then

turn Printer OFF and ON.

Clean Media Sensor.

Media jams

Double feeding.

Media is curled or bent.

Media is too thin.

Adjust Sheet Separators on

Feeder.

Uncurl media.

Minimum thickness for

media is 0.004".

No communication

Improper cabling / connector.

Unit not receiving power.

Use proper USB cable (see

Operator Manual.)

Check plug connections,

ON/OFF button and fuse on

back panel.

Print too light or missing

character dots

Clogged or dirty Printhead.

Running out of ink.

Check the Printhead.

Check Ink Tanks.

Blurry address

Image is not sharp.

Clean Printhead using one

of the Maintenance Levels.

(See Service Tab in the

Print Driver.)

Clean the Printhead

manually using distilled

water and a wet, clean, lint-

free cloth.

Feeding problems

Double sheets.

Misfeeds.

Adjust the Sheet Separators.

Job is sent to print but does not

print.

Printer not turned ON.

Printer not connected to

computer.

Media Sensor is covered in Print

Engine.

Check that Printer is ON.

Connect printer cable to

computer and resend the

job.

Open Print Engine and

remove media.

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